Shipping policy

4. Shipping Policy

Last updated: 26 August 2026

This Shipping Policy applies to orders placed with Dremvu through https://nutrigeek.co.uk/.

Delivery Area

We currently deliver only to valid addresses in England, Scotland, Wales, and Northern Ireland.

We do not currently deliver to the Channel Islands or the Isle of Man. We do not deliver to PO boxes.

Remote locations are accepted where an international carrier can complete delivery, but they may experience additional transit time.

Processing Time

Orders are normally processed within 32 business hours, equivalent to four business days.

Business hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, excluding United States federal holidays.

Processing begins after payment authorisation and any necessary order verification. It does not include carrier transit time.

High order volume, address verification, stock changes, or fraud screening may extend processing. We will contact you if a material issue prevents dispatch.

Estimated Delivery Time

Delivery region	Estimated carrier transit time
England, Scotland, Wales, and Northern Ireland	Up to one calendar month after dispatch

This is an estimate, not a guarantee.

Weekends, public holidays, severe weather, carrier disruption, and remote-area handling may affect delivery. If we agree to a specific essential delivery date in writing, that agreed date will apply.

International Fulfilment and Separate Packages

Dremvu uses a dropshipping model. Products are shipped by international suppliers and warehouses in Asia.

An order containing multiple items may be fulfilled from different locations and may arrive in separate packages on different dates. You will not be charged additional delivery fees merely because we split an order.

International packaging, labels, or inserts may differ from packaging commonly found in United Kingdom shops.

This does not reduce your right to receive goods that are safe, conforming, and as described.

Tracking

When tracking is available, we send the tracking reference by email after the relevant package has been dispatched.

International tracking can take several days to show its first scan or update. A lack of immediate movement does not necessarily mean that the package has not been handed to the carrier.

Each separately dispatched package may have a different tracking reference. Carrier scans are estimates and may not reflect real-time location.

Import Duties and Taxes — Delivered Duty Paid

United Kingdom orders are shipped on a Delivered Duty Paid basis. Applicable import duties and import taxes are included in the price. Customers should not be required to pay standard import charges when the package arrives.

If a carrier or customs authority unexpectedly requests an import payment, contact help@storedremvu.com promptly and provide the order number, demand, and supporting document.

Do not ignore an official deadline. We will investigate and, where the charge is a legitimate import amount covered by our Delivered Duty Paid commitment, arrange payment or reimbursement.

Fees caused by information supplied incorrectly by the customer or by a customer’s separate instruction are not covered unless the law requires otherwise.

Delays and Late Delivery

If tracking has not updated for several days or the estimate has passed, email help@storedremvu.com with your order number.

We will review the tracking and contact the relevant fulfilment or delivery partner.

If delivery does not occur within the agreed time, United Kingdom law may allow you to require delivery within an additional reasonable period and then cancel if delivery still does not occur.

You may be able to cancel immediately where delivery by an agreed date was essential and that requirement was communicated and accepted.

Mandatory late-delivery rights are not limited by this policy.

Lost or Not-Received Orders

Report an order that has not arrived within seven calendar days after the estimated delivery period ends.

This reporting request helps us investigate promptly and does not remove a statutory right.

We may ask you to:

Confirm the delivery address.
Check with household members or neighbours.
Review any safe-place notice.
Cooperate with a carrier investigation.

If the goods are confirmed lost before risk passed to you, we will provide a replacement or refund as required by law.

A carrier scan marked delivered is not automatically conclusive. We will consider the available evidence and the carrier’s investigation.

Damaged Packages or Items

Please report visible transit damage to help@storedremvu.com within 48 hours of delivery.

Include clear photographs of the item, outer packaging, shipping label, and damage. Keep the packaging until we complete the assessment.

The 48-hour request helps preserve evidence against the carrier. It does not shorten mandatory rights relating to faulty or damaged goods.

Remedies are described in our Refund and Return Policy.

Incorrect or Incomplete Address

You are responsible for providing a complete and accurate delivery address.

Contact help@storedremvu.com immediately if you notice an error. We cannot promise that an address can be changed after processing begins.

If a package is returned because the customer supplied an incorrect or incomplete address, we may require payment of the reasonable actual cost of a new shipment before resending.

If the goods are lost after being correctly delivered to the address supplied by the customer, a refund may not be available unless required by law.

We remain responsible for errors made by us or our fulfilment partners.