Refund policy

1. Refund and Return Policy

Last updated: 26 August 2026

This Refund and Return Policy applies to purchases made from Dremvu through https://nutrigeek.co.uk/. Dremvu is operated by Nexyra Health LLC.

Our 14-Day Cancellation Standard

We apply a 14-calendar-day cancellation period to every consumer order we accept. This is our global standard and does not reduce any stronger rights available under the law of your country of residence.

For orders delivered to the United Kingdom, you may cancel your purchase without giving a reason by contacting help@storedremvu.com no later than 14 calendar days after the day on which you, or a person nominated by you, receives the goods. If one order arrives in separate packages, the period begins when the final package is received.

After notifying us of cancellation, you must send the goods back no later than 14 calendar days after the date of your notice. Do not return an item before receiving return instructions from us.

How to Request a Return

Email help@storedremvu.com before sending anything. Include your order number, the items concerned, and whether the request relates to cancellation, damage, a defect, or an incorrect item.
If the item is damaged, defective, or incorrect, include clear photographs or video where reasonably possible.
Wait for our return authorisation and instructions. The return location may differ from the shipping origin and from our correspondence address.
Pack the item securely and follow the supplied instructions. Keep the shipping receipt and tracking information.
We will inspect the return and confirm the outcome by email.

Goods sent without authorisation, to a supplier, or to our correspondence address may be delayed or may not reach the correct returns facility. Contacting us first does not restrict your statutory right to cancel; it allows us to provide the correct return route.

Condition of Returned Goods

You may handle goods only as much as you reasonably would in a physical shop to establish their nature, characteristics, and function. Where possible, return the item with its original packaging, accessories, manuals, labels, and seals.

Original packaging is not an absolute condition where mandatory consumer law says otherwise. However, we may reduce a cancellation refund to reflect a loss in value caused by handling beyond what was necessary to inspect the item, to the extent permitted by law.

Return Shipping Costs

Cancellation or Change of Mind

You are responsible for the direct cost of international return shipping when you cancel because you changed your mind. Original outbound standard delivery charges will be refunded where required by UK law. Any amount paid for an enhanced or expedited delivery option above the standard delivery cost is not refundable unless required by law.

Damaged, Defective, Misdescribed, or Incorrect Goods

Dremvu will bear reasonable return costs when goods are damaged on arrival, defective, not as described, or not what you ordered. We may provide a prepaid method or agree to reimburse a reasonable tracked shipping cost. Do not purchase return postage before we approve the method and cost.

High-Cost International Returns

Because Dremvu uses international fulfilment partners, physical return shipping may sometimes be disproportionate to the value of an item. After reviewing the evidence, we may offer a replacement, a refund without physical return, or store credit.

Store credit or a replacement will be used instead of a refund only if you agree and only where the law permits. We may still require a return where reasonable.

Faulty Goods and United Kingdom Rights

Cancellation rights and rights relating to faulty goods are separate.

For customers in the United Kingdom, goods must be of satisfactory quality, fit for purpose, and as described. If goods do not meet these standards, the Consumer Rights Act 2015 may give you a short-term right to reject them within 30 days.

After that period, you may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or final rejection and refund. These rights can continue beyond the 14-day cancellation period.

Nothing in this policy limits a mandatory remedy or statutory time limit. Contact help@storedremvu.com as soon as you identify a problem and provide your order details and evidence reasonably needed to assess it.

Items Excluded from Change-of-Mind Returns

The 14-day cancellation right does not apply, or may be lost, for the following items where the legal conditions are met:

Goods made to your specifications or clearly personalised.
Goods liable to deteriorate or expire rapidly.
Sealed goods not suitable for return for health protection or hygiene reasons after the seal has been broken.
Sealed audio, video, or computer software after unsealing.
Digital content once supply has begun after your express consent and acknowledgement that the cancellation right will be lost.
Services fully performed after your express request and acknowledgement, where applicable.
Gift cards that have been redeemed or partly used.

An unused gift card purchased online retains any cancellation right required by law. Exclusions do not apply when an item is faulty, misdescribed, damaged, or subject to a mandatory consumer remedy.

Sale and Promotional Items

Sale, clearance, and promotional items follow the same cancellation and faulty-goods rules as full-price items. A price reduction does not remove statutory consumer rights.

Refund Timing and Method

For a valid cancellation, we will issue the required refund without undue delay and no later than 14 calendar days after we receive the returned goods or, if earlier, after you provide acceptable evidence that they were sent back. We may withhold the refund until one of these events occurs.

Refunds are made to the original payment method unless you expressly agree otherwise. They are issued in pounds sterling, the currency of the purchase.

Your bank, card issuer, or payment provider controls how long the credit takes to appear. Exchange-rate movements, foreign transaction charges, and fees imposed by your payment provider are not charged by Dremvu and are not refundable by us.

If only part of an order is returned, outbound delivery costs may not be refundable where the original delivery charge would have been the same for the retained items.

Refused and Unclaimed Packages

Refusing delivery is not a substitute for contacting us to cancel. If a parcel is refused or unclaimed, we will assess a refund after it is returned to and recorded by the designated facility.

Reasonable costs caused by an unjustified refusal may be deducted where permitted by law. Mandatory consumer rights remain unaffected.